Grievance Redressal

Version 0.1-draft · Effective Effective date (to be completed)

Draft — to be reviewed by legal counsel before launch.

Complaints and Grievance Redressal

For account, billing, privacy or service complaints, contact:

Grievance / Customer Support Contact: FULL NAME OR ROLE (to be completed)

Email: GRIEVANCE EMAIL (to be completed)

Postal address: FULL ADDRESS (to be completed)

Complaint form: SUPPORT URL (to be completed)

Expected acknowledgement time: X BUSINESS DAYS (to be completed)

Expected resolution target: X BUSINESS DAYS, SUBJECT TO APPLICABLE LAW (to be completed)

Please include a short description of the issue and relevant transaction or support reference. Do not include passwords, full card details or secret API keys.

We will review the complaint and communicate the next step. If a mandatory statutory complaint mechanism or a different response timeline applies, that requirement will prevail. The contact details and timings above must be completed and verified before publication.