Refunds & Cancellation

Before You Pay

Before completing a purchase, review the price, duration, included features, applicable taxes, renewal method and any plan limitations shown at checkout. Keep your payment confirmation for reference.

Cancellation

You may request cancellation through CANCELLATION METHOD (to be completed). If auto-renewal is enabled, a cancellation made before the applicable renewal cutoff will stop the next renewal. Access normally continues until the end of the paid period unless the checkout or applicable law states otherwise.

Refund Requests

Digital subscriptions and access to online tools may begin shortly after payment. Except where applicable law requires otherwise, payments are not refundable merely because a user changes their mind, uses the service less than expected, does not obtain a desired trading result or decides not to continue using the service.

We will review refund requests for matters such as duplicate payments, an incorrect charge, a confirmed billing error, or a material inability to access a paid feature attributable to Stock Radar that we cannot reasonably resolve. The review will consider the facts, plan terms and applicable law. This policy does not remove any mandatory consumer rights.

How to Request a Refund

Email BILLING SUPPORT EMAIL (to be completed) with:

•the account email address;

•the transaction ID or payment reference;

•the plan purchased and payment date;

•a brief explanation of the issue.

Do not send complete card details, passwords or secret API keys. We may request reasonable information necessary to verify the transaction.

Processing

We aim to acknowledge billing requests within X BUSINESS DAYS (to be completed). If a refund is approved, it will be sent through the original payment method where possible, subject to the payment provider's processing time. We will communicate the decision and any additional steps.

Service Problems

If a feature is unavailable, first contact SUPPORT EMAIL (to be completed). We will investigate and, where reasonably possible, restore access, provide an appropriate workaround or handle the issue under this policy and applicable law.